SHIPPING & DELIVERY POLICY (GOODS)

 

Service areas and eligibility

·         Deliveries are available within published zones shown in the app.

·         Package requirements: adequately packed, labeled, and lawful.

Prohibited items (illustrative, not exhaustive)

·         Cash/currency, bullion, precious stones/metals, firearms, ammunition, explosives, fireworks

·         Narcotics, illegal substances, counterfeit goods, stolen property

·         Human/animal remains, live animals (unless expressly permitted under separate terms)

·         Perishables requiring cold chain (unless service type supports)

·         Hazardous chemicals or items restricted by law

Weight/size limits

·         Standard limit up to 50 kg per consignment unless otherwise specified in-app.

Pickup, delivery, and proof

·         Captain inspects package externally; may refuse unsafe or prohibited items.

·         Real-time tracking is provided.

·         Proof of delivery via OTP/signature/photo.

Delays and failures

·         We communicate delays promptly. If failure is due to Captain/platform fault, fees may be waived or refunded.

Loss/damage claims

·         Notify within 2 hours of delivery (or scheduled delivery time, if not delivered).

·         Provide photos, description, and value proof.

·         Investigation within 48–72 hours; compensation per coverage and policy outcome.

Insurance

·         Base coverage up to Rs. 5,000 included by default; higher coverage available on request at extra cost.

Charges and transparency

·         All charges (base, distance, waiting, platform fee, taxes) are shown before booking and on receipt.